on-call network support

on-call network supportIf you haven't already read about our managed network service plans, we recommend you start there. If you have and you just aren't convinced that that's the right solution for you at this point in time, then consider our on-call network support.

we'll get right to work

When you call for service, we'll be on the phone with you and start working on a solution for you right away. We have excellent phone troubleshooting skills, and we also have the ability to remotely connect to your computer over the internet. If that doesn't pan out, we'll stop by your office. If it turns out you need a hardware replacement, we'll coordinate a warranty repair with your computer manufacturer, or, in the case of non-warranty items, we can run to a local shop and pick the part up and install it. Our goal is to get you back up and running as quickly as possible.


melissa d | business manager | lE design

"Halcyon Networks' fast response time and excellent service was truly impressive. Within minutes of my first call, I was in a remote desktop session with a knowledgeable technician who offered advice and explanations in terms I could understand. Tom's friendly, enthusiastic approach to problem-solving dispelled all fears I had about finding helpful IT support. I would definitely rely on Halcyon Networks for future business solutions."

on-call service - benefits at a glance:

  • fast response time
  • remote control over the internet
  • fast, efficient troubleshooting
  • years of experience
free initial consultation and 40 percent discount for new customers
managed network services
We take care of all your network support and maintenance for a flat monthly fee. More information....
on-call/remote IT support
Hourly rate network support: it breaks, you call us, we fix it. More information...
network design and installation
Set up a new network for your business, or redesign your existing network. More information...
business email solutions
Get set up with a POP, Gmail, or Exchange solution for your business email needs. More information...
wireless networking
We'll help you find the best placement for your wireless network equipment and help set it up. More information...
vpn's/remote access
Keep remote users and even multiple offices connected to each other via VPN and WAN. More information...
web design
We'll provide a website design that looks good and is search engine optimized. More information...